[Expert-Led Masterclass] Hostage & Crisis Negotiation Techniques

Overview

Highlights:

  • Intensive 3 day course
  • Certificate of Completion

What you will learn from this Masterclass:

  • LEARN the qualities and skills necessary to excel as a crisis negotiator in high-stakes situations. 
  • DEVELOP effective strategies for preparing and responding to crisis negotiations.
  • UNDERSTAND the different phases of negotiation and how to navigate them successfully.
  • IDENTIFY and ADAPT to various personality types to enhance negotiation outcomes.
  • MASTER advanced communication techniques, including active listening, empathy, and non-verbal strategies.
  • BUILD rapport, trust, and credibility in high-pressure environments.
  • DEVELOP strategies to overcome obstacles and challenges in each negotiation phase.
  • ACQUIRE practical experience through role-playing exercises in a safe and controlled environment
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Who will attend

Professionals working in law enforcement, crisis system management, hostage negotiation and disaster management with the following job titles: 

  • Hostage negotiator 
  • Homeland security officer 
  • Public safety officer 
  • Mediator 
  • Director of operations and security   
  • Crisis consultant  
Trainer

About the Expert Trainer

  • International renowned Hostage Negotiator and Crisis Management Trainer. 
  • Experience in over 250 domestic kidnap and critical incidents and has actively negotiated for over 300 hours. 
  • Decorated by the late Queen Elizabeth II for 32 years service to policing, deployments as an International hostage negotiator. 
Case Studies

To be confirmed.

Partners

Interested to be part of this training?

Please contact us at hello@q8asia.com.sg to discuss your requirements.

Venue

We will be in touch with more information about the venue closer to the date of the Masterclass. For more information, contact us: hello@q8asia.com.sg.

Brochure Download


[Expert-Led Digital Masterclass] Hostage Negotiation Techniques

Overview

Highlights:

  • Intensive 6-Hour Course
  • Remote Access
  • On-demand Expert Knowledge
  • Access on mobile and TV
  • Certificate of Completion

What you will learn from this Masterclass:

  • UNDERSTAND negotiation dynamics and how to prepare for uncertainty.
  • MASTER the different types of negotiations approaches and channels.
  • IDENTIFY and TRAIN the right candidate of negotiators within your organisation/ unit/ team.
  • BECOME an expert at resolving and defusing conflict anywhere.
  • RECOGNISE key personality traits and be able to adjust negotiation style.
  • ACQUIRE proper subject assessment and situational awareness and ENHANCE active listening skills.
  • STRENGTHEN the skills required to respond to a hostage incident or a person in crisis and de-escalate the situation.
Who will attend

Professionals working in law enforcement, crisis system management, hostage negotiation and disaster management with the following job titles:

  • Hostage Negotiator
  • Homeland Security Officer
  • Public Safety Officer
  • Mediator
Trainer

About the Expert Trainer

Our Trainer is an experienced Crisis Response and

  • Accredited Hostage Negotiator for 30 years.
  • Qualified as a Hostage Negotiator both in the UK with New Scotland Yard and in the USA with the Federal Bureau of Investigation (FBI).
  • Former head of the Hostage Crisis Negotiation Unit at Scotland Yard.
  • Specialist negotiation advisor to the UK Prime Minister and senior government officials.
  • Awarded QPM for services to hostage negotiation, maritime awards for the successful negotiation of victims of sea piracy.
  • Numerous overseas deployments and involvement in hundreds of successful hostage resolutions concluding with the safe return of the former hostages.
Case Studies

To be confirmed.

Partners

Interested to be part of this training?

Please contact us at hello@q8asia.com.sg to discuss your requirements.

Venue

This Expert-Led Digital Masterclass will be conducted remotely. We will be in touch with more information closer to the date of the Masterclass. Questions? Contact us: hello@q8asia.com.sg.

Brochure Download


Crisis Negotiation

Negotiation
Overview

This 1.5-day workshop on Crisis Negotiations will help delegates gain both a strategic and tactical understanding of Crisis Negotiations. This workshop will take a close look at the key strategic elements required to maximise success and the tactical negotiation tools needed to achieve the objectives. This workshop presents an in-depth look at proven crisis negotiation best-practices that can be used in your own crisis negotiations.

What you will learn from this Masterclass:

  • UNDERSTAND negotiation dynamics and how to prepare for uncertainty.
  • MASTER the different types of negotiations approaches and channels.
  • IDENTIFY and TRAIN the right candidate of negotiators within your organisation/ unit/ team.
  • BECOME an expert at resolving and defusing conflict anywhere.
  • RECOGNISE key personality traits and be able to adjust negotiation style.
  • ACQUIRE proper subject assessment and situational awareness and ENHANCE active listening skills.
  • STRENGTHEN the skills required to respond to a hostage incident or a person in crisis and de-escalate the situation.
Who will attend

Anyone involves in law enforcement, crisis system management, hostage negotiation and disaster management with the following job titles:

  • Hostage negotiator
  • Homeland security officer
  • Public safety officer
  • Mediator
Trainer

Expert Trainer is a highly experienced senior law enforcement, security, crisis negotiation and incident management practitioner. He has over 38 years of leadership experience in both law enforcement and the security industry. Having spent over 33 years in law enforcement with the Hong Kong Police, Expert Trainer reached the rank of Assistant Commissioner and was awarded the Police Distinguished Service Medal (P.D.S.M.) for his exemplary service and contribution to Hong Kong.

Case Studies

To be confirmed.

 

Partners

Interested to be part of this training?

Please contact us at hello@q8asia.com.sg to discuss your requirements.

Venue

Orchard Hotel Singapore 

442 Orchard Rd, Singapore 238879

Tel: (65) 6734 7766

Email: Enquiry.OHS@millenniumhotels.com

Website: https://www.millenniumhotels.com/en/singapore/orchard-hotel-singapore/?cid=gplaces-orchard-hotel-singapore

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Brochure Download